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Remote Help Desk Options

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by planet1

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I am looking for some remote help desk options. Options to allow me to view a users desktop and assist during problem calls. Primarily accross a network environment or possibly from home on off hours.

There are options like Lap Link, and PC Anywhere, but I am curious of other software and remote support types.

What are some other options?

2 replies

by jschein

Best answer is to use netmeeting... If you are talking about microsoft systems... It's free, and every system has it.

On remote systems that dial in, same applies.

PC anywhere is great, but comes with a high dollar investment for many machines.

Another option is WIN VNC... free, but you would have to download and install per client.

If it is after hours and you want another free solution... if the user has internet access, you could just tell them to download MSN Messenger,... and give them the MSN usernames of your after hours techs... if there is a problem, they could message them, then the tech can talk them through clicking "start netmeeting session" and solve whatever issues the user is having. Another free solution.

Good luck

by deeda

Windows XP has a remote Desktop option! I am not positive how it exactly works, but I know it has it!

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