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Removed personal folders, remain

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3 replies

by pharris

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I have a problem whereby once I have removed a personal folder (pst) from the services list it still remains in the Outlook folder list. We are running Exchange 5.5 and Outlook 2000.

Could somebody advise on how to

3 replies

by artificer

Make sure that under tools/accounts email is not being delivered to personal folders, make sure that personal folders are empty of required messages, calendar items, tasks etc. then right click 'personal folder' and click on 'close personal folder' - hope that's clear enough - worked for me.

Best Regards
Peter

by mshola

Try this - I hope it helps:

(For Windows 95 OS)

STEP 1. Using the registry editor browse the tree for HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles\ (then go to step 3).

(For Windows NT/XP/2000)

STEP 2. Using the registry editor browse the tree for
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\ then (go to step 3)

STEP 3.
The tree under that point should be full of keys with long hexadecimal value names. Look for a section that references the PST file you want to delete from the folder view in Outlook. Export that section (for safety) and then delete it.

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