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removing an old version of Palm Desktop

By techrep ·
I uninstalled my Clie PEG-SJ22 and tried to install an update I downloaded from www.palm.com/support and I got an error message "Cant remove an older version...". I tried to clean every bit on my hard diak and registry and still could not install the update version. What can I do short of re-formatting my hard disk?

Thanks,

Shafee

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by TABComputers2002 In reply to removing an old version o ...

Sounds like your update needs to find the old version before it will install. Similar to when you install an upgrade version of windows, it makes you prove you have the older version.
I would re-install the old software and try the update again. Let us know how you make out.
Tim

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by techrep In reply to removing an old version o ...

Thank you Tim, the problem is that my CD has a fault in it and I cannot use it to install the original Desktop. It hangs on "removing copies of files" at the end of the installation. So I need a copy of a complete desktop program, and I do not know where to get it.

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