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Required registry info.. is missing...

By CLT-IT_Tech ·
KB article Q236590 discribes symptoms exactly. Resolution does NOT work. Does anyone know of a situation like this and how they resolved it?

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Required registry info.. is missing...

by fatmann In reply to Required registry info.. ...

what OS are you running? if it is w2k then you should make the changes with regedt32.exe I have seen some changes not take effect if you use regedit.exe on a NT machine

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

Have had occurances on Win95 & two WinNT4 machines. Even goes as far as requesting cd "KEY" again but still fails.

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

From the article: When you start one of the Office programs, the following symptoms may occur:
The program starts, but after a few seconds, the following error message appears:
Required registry information is missing and this application cannotrun. Please run setup to correct this problem.
When you click OK , the error message goes away, but the program immediately quits.
If you run Setup again, as instructed, and click the Repair Office option, you still see this error message when you start one of the Office programs.

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Required registry info.. is missing...

by SyscoKid In reply to Required registry info.. ...

Have you seen this article which describes a different registry hack?

support.microsoft.com/default.aspx?scid=kb;EN-US;q257593

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

Did review access rights on the NT machines but everything was ok.

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Required registry info.. is missing...

by TheChas In reply to Required registry info.. ...

I would perform a FULL un-install of Office.

Make sure to download and run the removal tool from Microsoft to remove all traces of Office.

Then, make sure that the folders are empty, or deleted, and re-install Office from scratch.

Chas

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

Did so including erase2k.exe tool from MS.

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Required registry info.. is missing...

by nikki96 In reply to Required registry info.. ...

This is what I had to do for my Win98 box. Hope it helps.

Uninstall Office and clean everything, including all registry files and folders the default uninstall doesn't remove for you. There's a few of them.
Reboot machine.
Re-install Internet Explorer5 (most recent SP).
Reboot machine.
Check all Windows Updates and install needed updates.
Reboot machine.
Install Office suite, full install.
Reboot machine.

PITA, but it worked. :)

Nikki

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

Unbelievable P.I.T.A. but it worked! Thanks!

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Required registry info.. is missing...

by CLT-IT_Tech In reply to Required registry info.. ...

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