Discussion Locked

Required registry info.. is missing...

0 helpful
10 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
KB article Q236590 discribes symptoms exactly. Resolution does NOT work. Does anyone know of a situation like this and how they resolved it?

10 replies

by fatmann

what OS are you running? if it is w2k then you should make the changes with regedt32.exe I have seen some changes not take effect if you use regedit.exe on a NT machine

by clt-it_tech

Have had occurances on Win95 & two WinNT4 machines. Even goes as far as requesting cd "KEY" again but still fails.

by clt-it_tech

From the article: When you start one of the Office programs, the following symptoms may occur:
The program starts, but after a few seconds, the following error message appears:
Required registry information is missing and this application cannotrun. Please run setup to correct this problem.
When you click OK , the error message goes away, but the program immediately quits.
If you run Setup again, as instructed, and click the Repair Office option, you still see this error message when you start one of the Office programs.

by syscokid

Have you seen this article which describes a different registry hack?

support.microsoft.com/default.aspx?scid=kb;EN-US;q257593

by thechas

I would perform a FULL un-install of Office.

Make sure to download and run the removal tool from Microsoft to remove all traces of Office.

Then, make sure that the folders are empty, or deleted, and re-install Office from scratch.

Chas

by nikki96

This is what I had to do for my Win98 box. Hope it helps.

Uninstall Office and clean everything, including all registry files and folders the default uninstall doesn't remove for you. There's a few of them.
Reboot machine.
Re-install Internet Explorer5 (most recent SP).
Reboot machine.
Check all Windows Updates and install needed updates.
Reboot machine.
Install Office suite, full install.
Reboot machine.

PITA, but it worked. :)

Nikki

This discussion is closed to new replies.