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resource needed for simple user training

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by alanb

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Not wanting to re-invent the wheel....

I want to build up a knowledge base to allow end user access to simple tasks, like how to map network drives, change passwords, export outlook data etc etc.

Does anyone know of a good, free resource for this? I'm sure there are lots available, but would like to know of sites etc you find most appropriate.

Thanks in advance,
Alan Brown

12 replies

by pjpatiky

Hi Alan - This may sound too simple to be an adequate answer. But will fit your needs.

In Internet Explorer clear Address Bar and type in ? Subject Subject. (Question Mark space Subject) The subject being what ever topic you select. You will getall kinds of direct and near misses.

Also hit all the Help sites. I have found Cnet an excellent tutorial source. Lots of tutorials divided into individual topics.

When you locate the tutorials, and guides you like, you may then Paste them into a Word program, under your selected title, let's say, Computer Tutorials.

If pasting to Word is not your choice, then hard copy your selected tutorials from your printer. Then make file folders and label them by subject.

I have been doing the latter for sometime and I find it more effective than trolling thru Word pages. However, if you are networking these tutorials to several work stations Word would be the better method.

by gumbytech

Why not create your own list of FAQs? I created a similar list in Word and used hyperlinks as my table of contents. I then pointed these hyper links to places within the document. Our Web developer added this to our corporate intranet site. Now all our employees can access our customized, and searchable FAQ pages. You can even create hyperlinks within the document that point to other web sites on the internet.

by chrisamcp

I have two, one is fairly inexpensive and one is free. The first would be blue ocean's track it and track it web interface. This is a full help desk and customized web based solution. It is probably the most inexpensive solution on the market with KNOWLEDGE BASE :)

The second....use IIS 4.0 or 5.0 and simple HTML to create a site like this one....

http://www.annoyances.org/win95/

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