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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Retention Contracts?What's your M.O?
My clients are very satisfied and now they are asking for some sort of support contract. The problem is that I have no idea of the modus operandi on this situations.
The ideia of having a steady income is welcome but of course there must be something in it for the client.
What do you charge hourly/monthly for how many hours/services etc...
Lets say my regular fee is 100% for technical support (A+ Stuff) and 200% for consulting services (MCSE Stuff).
Thanks in advance, every opinion will count.