Roxio & Vista

By rachael.henderson ·
I'm trying to install Roxio V9 on Vista SP1 Business (32bit).
During the installation i chose a Complete install, however after the installation completed i couldn't find Roxio in the Start Menu. Drag to Disk appeared to install, but was disabled. When i attempt to enable it, i am told that the recorder is busy. I have rebooted, uninstalled, reinstalled, all to the same result.
I tried to do a Custom install, and can see that it tries to create a C:\PF\Roxio folder, but when i click next again, there are no options to install, and the required space says 0mb.
I have checked the CD works on another computer (XP)
The CD says Roxio Easy Media Creator for XP & Vista.
Has anyone come across this?

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RE: Roxio & Vista

by Jacky Howe In reply to Roxio & Vista

Here is a link to the support site

and you can try this.
1. Go to Start, All programs, Accessories, then right click command prompt and click Run as Administrator.
2. Once the command prompt opens type this command and press enter.
net user administrator /active:yes
3. This command will enable the hidden Administrator account in Windows Vista. Log off your account and log on as the Administrator. After you log on, see if you can install the software.

<i>Keep us informed as to your progress if you require further assistance.</i>

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by rachael.henderson In reply to Roxio & Vista

although we ordered the machine with a dvd burner, after speaking with HP it turns out its just a reader.
grumble grumble.

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That's not good

by Jacky Howe In reply to oops

I hope that they are replacing it.

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