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runtime error 9 subscript out of rang

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by annpayt 1 view

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For the last 4 days, every time I open a new window in IE I get this error message. Also when I change from one URL to another in IE. At the top left of the error box, it says WHAIMAGER. I've never seen that before on an error box.The odd thing is, a few days ago I suddenly had 2 extra toolbars at the top of the screen, just under the regular IE toolbar.
One was a yahoo toolbar, and one said "my seach" and it had a lot of options for search engines, like google, alta vista, etc.
I clicked view/toolbars/and saw that 'whaimager toolbar' was checkmarked. I unchecked it and both extra toolbars disappeared. btw, in view/toolbars, there is no longer an option for 'whaimager toolbar'. The option disappeared too.
I have searched for what 'whaimager' is and have found nothing.
I think the error message started showing up when I got rid of those toolbars, so I think they are related, expecially because of the 'whaimager' connection.
The other thing is, I do not get the error message when I use my yahoo browser. Only IE, which I prefer.
I've checked microsoft knowledge base and found no help there. Did a lavasoft adaware scan and a hijack this scan and deleted a couple parasites and some spyware. But the error message persists.
Anyone have any idea what's going on? Would sure appreciate it.

8 replies

by oz_media

You didn't mention an OS but I'll assume it's post WIN95.

This was written to another pissed off user from the software company:
Dir Sir or Madame,

The whazit.com software was installed on your computer when you accept
to run our software from an activex security window.
The whazit.com software was installed on your computer only after you
accepted our eula/terms and conditions.
That whazit.com software is removable from www.whazit.com/help.html,
or in your control panel, add/removeprograms
AT NO TIME WERE YOU FORCED TO INSTALL WHAZIT.COM software.
the EULA you accepted is at www.whazit.com/help.html
Whazit.com is a legitimite software company owned by windows media
solutions, Inc., and runs itself based on reasonable practices
idealized by the creator of the company.
Whazit.com does not force itself on your computer, and there should be
an add/remove programs/uninstall entry in your control panel.

I have heard that even after running ADD/REM Progs. There has still been traces left behind.

Under run in the start menu type: regedit
This will bring you into the utility.

Select My Computer as your main point to search from by clicking on it.
Now in the Registry Editor under Edit click on Find.
The first item you will want to search for is: whazit
Delete all registry keys with this word in it.
Press F3 to find the next entry.

Again Select My Computer
Under Edit click on Find
The second item to search for is: whaimage
Delete all registry keys with this word in it.
Press F3 to find the next entry.

Finally Selecty My Computer
Under Edit click on Find
This is the third and final search for: whareder
Delete all registry keys with this word in it.
Press F3 to find the next entry.This should resolve the problems that you have been having.

Good luck and check future ActiveX control warnings for the same program name.

by oz_media

http://tinyurl.com/erxt

the URL above will take you to the Wazit help page, there you will see reference to uninstalling from the toolbar (but that's gone now) Add/Rem Programs as well as a link to download the uninstaller.

by annpayt

yep, there they are in regedit: whazit, whaimage, and whareder. All three.
I haven't messed around in regedit before, so could you be real basic with me please? In 'find' i have the option of checkmarking 'keys' 'values' and 'data'. They are all checkmarked by default. Do I leave it that way? With all three checkmarked, only one entry for each shows up in the right side of the registry editor window. Do I highlight it, then click 'edit and delete'?
When you say delete allregistry keys with this word in it, I'm not sure how to do that. I don't want to assume and then mess up my registry.
Thanks for your help.
agh, i can't seem to post this comment unless i rate your answer unacceptable - that's not right. It's very helpful but I don't want to close the question because then you can't answer me. being a newbie is so frustrating.

by oz_media

No problem, we are ALL newbies no matter how much experience you have, you are ALWAYS hit with something new. I think that's what keeps us interested , if not IT would be really boring.

When you run a registry search, you can have all boxes chechek in this case. You are looking for ANY reference to those words. The only instance those words will show up is if in that ycky software you inadvertently installed.

When the search retyrns a 'hit' and that word is in there, just delete it buy right clicking and selecting delete.

If you want to email me directly, you can send mail to ozmedia@excite.com .

by annpayt

thanks! i deleted those in the registry. And, the whaimager error box is still showing up. agh. hmmm, in the registry box i see 180 solutions, i thought i had eliminated that thru hijack this. maybe i have to delete that registry key too. in the registry there's also "quouxkxlbbblsz". That looks suspicious! And, I'm working on getting rid of IGetNet parasite. I found the directions for getting rid of it but i don't know how to follow them. Anyway, back to the whaimager error box, is there anything else you know that I should do? tx for you email addy too. I don't want to bug you too much.

by annpayt

OzMedia, tx for your help and your patience. You got me started in the right direction. I ended up finding spybot search & destroy software, downloaded and ran that. There must have been some very buried stuff that was keeping that error message alive. The spybot s&d took care of it. Thanks again!

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