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  • #2178525

    Scanner conflict

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    by saltglass ·

    Is there a solution to the conflict between HP5510 and HP4890 scanners. Neither will scan properly if both are installed. Common error is unable to communicate with scanner. Both work fine if each one is installed and the only scanner on the system. Thanks in advance

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    • #3124696

      Reply To: Scanner conflict

      by jean_guy_bureau ·

      In reply to Scanner conflict

      U CAN ONLY HAVE ONE SCANNER ON AT A TIME IN WINDOWS
      and I SUPORT SCANNER NE WAS ABLE TO GET 2 ON AT THE SAME TIME

      http://support.microsoft.com/default.aspx?scid=kb;en-us;324756
      Article ID : 324756

    • #3124597

      Reply To: Scanner conflict

      by saltglass ·

      In reply to Scanner conflict

      This error appears even if one scanner is turned off. I am able to scan without problems if I use my old paperport scansoft software.

    • #3120897

      Reply To: Scanner conflict

      by retrace ·

      In reply to Scanner conflict

      The resolution proposed by Microsoft is fairly simple and “Hand-y.”

      Can you not copy and rename the system file to be used with another device if the appropriate system file is called?

      Or, is it a subset of files that would need to be reconfigured to be used in conjunction with the second scanner?

      Seems like you could specify the files in any way that works for you unless there is an associated legal penalty.

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