Second page does not appear in Word 2007

By midambuilding ·
I have a user with Word 2007. Office 2007 Standard was a new install on a new laptop about a month ago. The operating system is XP Home. Whenever he opens Word and starts a new doc and gets to the end of the first page it doesn't roll to the second page. We have been able to hit a control A to select everything in the doc, go to Page layout and select column and then one for one column and that takes care of the problem for that one doc at that time. When the user goes to create another doc, the same problem occurs? Does anyone know if there is some global setting somewhere to stop this from happening. We haven't been using the Office 2007 programs very long. Thanks for your help.

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