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Sending emails

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People at work cannot send emails to a certain email address. It comes back as a Delivery Status Notification saying the message is delayed. If i send the message from my hotmail account it goes through fine and the person on the other end replies to me. Any ideas on some trouble-shooting?????

3 replies

by rcoleman

Have you already checked to see if that particular email address, or type of account is blocked where the people work? Sometimes to keep employees from mixing work and pleasure together, certain types of web address are blocked. Also, have the person at work delete any address for this account that may be in their Outlook address book, then have someone at the "certain email address" send and email to the work address, then use the "Add Sender to Address Book" option in the "Tools" menu. This takes care of any hidden mistakes in the address. I?ve seen this work. If the address has even a blank space before or after it in the Address Book it will look just fine but will not work.

Good Luck

by rcoleman

Have you already checked to see if that particular email address, or type of account is blocked where the people work? Sometimes to keep employees from mixing work and pleasure together, certain types of web address are blocked. Also, have the person at work delete any address for this account that may be in their Outlook address book, then have someone at the "certain email address" send and email to the work address, then use the "Add Sender to Address Book" option in the "Tools" menu. This takes care of any hidden mistakes in the address. I?ve seen this work. If the address has even a blank space before or after it in the Address Book it will look just fine but will not work.

Good Luck

by nkalifih

The email address is valid because i have sent and email to this person from my hotmail account and they received it fine.

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