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Service call tracking software?

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by jason

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I'm currently working on getting a sole proprietorship off the ground. One of my hurdles is coming up with a database or application to track customers, work orders, print invoices, see customer history, etc.

Any suggestions? I know a little bit Access and have started putting something togther in it, but I just recently downloaded the trial of Filemaker Pro 6, and it's looking more attractive than Access.

Thanks

2 replies

by areets

You'll be effective with the application you know best. Purely based on this post, you should spend more time analsying the end result inline with freely available software resources.

As a teacher I taught both Claris Filemaker, MS Works DB and MS Access. For simple and proprietary applications, these are sufficient but considering DB growth you may wish to include in your considertion: portability, internet light access(browser) such as MS Access offers or eventually using mySQl with HTML javascripting. Others may suggest PHP and/or VB languages.

There are free off-the-shelf products with all or more than you're looking for, so I would comb the net before attempting to build your own.

Good luck!

TSP

by bartware

Try LBE Free Helpdesk. It does a reasonable job at tracking and managing what you would want to keep records of as well as generating reports. It's available at www.free-helpdesk.com. I use it on my Helpdesk and I have 200 person customer base.

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