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Service Reliability

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by ubongedem

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I am part of Servers service support team in a large company. we have been measuring our performance by the percentage time that we have the services(servers) available. We have been having problems defending our availability figures. I have the opinion that we could rather use service reliability to measure our performance. But how can that be measured????

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by areets

Yes, since the key is to make your infrastructure performance a true indicator. The busines has not applied IT.

Le me ask you this question. How can the availability of servers without knowing its customer service impact, which must carry a weight relevant to its environment, be a key indication?

As I have witnessed in every company I went into, no disinction is made between availibility and sensitivity.

I would like to have your thoughts on this.

TSP

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