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Setting up an auto responder in Exchange

By Roy Humphreys ·
I have a simple request. I work for a publishing corp. and one thing we would like to do is automatically reply to a subscriber when they send an e-mail to a journal account. For example,

message in : "when am I going to get my second issue"

Auto reply : "Thanks for your e-mail. We will look into it and get back to you. Maybe"

You get the idea. I know you can set up Outlook to run an auto reply rule, but rules only work on the main profile you log on with and not subsequent mailboxes you open. For instance. If I log on to my own mailbox and also open a shared (journal) mailbox, rules will run for my own e-mail, but not the shared account. I currently have one auto-responder set-up for a journal and others are requesting them. I don't want to have possibly 40 PC's set-up doing nothing other than sending out auto replies and was wondering if there is any way of setting this up on the Exchange server itself. (i.e. at the mailbox level)

Thanks alot.

Roy

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Setting up an auto responder in Exchange

by DoubleDown In reply to Setting up an auto respon ...

you can do this with a public folder....i'm not sure exactly how your system works, but i've set public folders to do similar things to what you're describing.

you can have the public folder accept mail, reply with a template response, and forward the mail to a mailbox, all at once. (you may not want all those options.)

let me know if you think this may work in your situtation, and you need more information.

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Setting up an auto responder in Exchange

by Roy Humphreys In reply to Setting up an auto respon ...

Thanks very much Goon. I gave this a try and what do you know, it worked!!

Unfortunately, my organisation will not allow me to use Public Folders. What a pain !!

Thanks again.

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Setting up an auto responder in Exchange

by Roy Humphreys In reply to Setting up an auto respon ...

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