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Setting up call center

By naveen_yadav ·
I am interested in setting up a call center in Pune,India.
I have enough space available.
What various formalities should I go through?
Can anyone provide me with the guidance.

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About call center in india

by manmohan74 In reply to Setting up call center

Hi Naveen,

Call center function entirely depends on ur application and budget.

if its only for emailing and database management any simply internet connection would be sufficient or a VOIP solution is good enough

If ur need is full fledged then it depends on the number of users(agents in call center terminology), irrespective of business you have to pay VSNL based on number of agents/users price starts from 48 lacs and above for 32kpbs line. for this the most important criteria is, uroffice space is it in fiber optic cables available area, layed by VSNL, some of them do say its not required but its a must.

they you need a predictive dialer software which again costs you based on features and users/agents.

licensed softwarewin nt/2000/me server and number of users licensee(u have to have a compatible predictive dialer based on operating system), again you require telecom switches provided to route and keep ur calls, quality head sets to interact etc.,

on an averageu require about 6-8 crores Indian rupees to start start of the art call center,

I was involved in setting up call center business, need more info contact me for free. will help u out with all initial data.

I do suggest until n unless u have a client or business in hand, try not to venture with a setup first, unless u have deep pockets. their are lots of alternatives though to handle this situation

take care !!
hope this helps

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