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In trying to set up an external email account in Outlook 2000 on an IBM thinkpad running Windows 2000 I am not able to access the email properties in Outlook Tools - Services - add - external email - properties. The properties do not open and a message pops up that an error has occurred and to remove the service and reinstall it, however it never works.
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not sure if this is the exact cause of your problem, but the last time I had a similar problem with setting up an e-mail account on a portable system, I had to reboot the system and log in as an administrator before it let me do anything. Suggest you give it a go. if all else fails you can always reload Outlook 2000 and the operating system.
Over the years I have found that it is usually better to use Outlook Express than Outlook for e-mail handling.
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