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November 19, 2004 at 11:06 AM
james.lickliter

Severity 1 resolution Goals

by james.lickliter . Updated 21 years, 9 months ago

I’m gathering information indudtry startdards around response and resolution times for different severity software application problems.

Cuurently, our response and resolution for a SEV1 issue is respond in 1 hour, resolve in 24 hours.

How do we compare with yours?

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