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  • #2290987

    Severity 1 resolution Goals

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    by james.lickliter ·

    I’m gathering information indudtry startdards around response and resolution times for different severity software application problems.

    Cuurently, our response and resolution for a SEV1 issue is respond in 1 hour, resolve in 24 hours.

    How do we compare with yours?

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    • #3304400

      Reply To: Severity 1 resolution Goals

      by zaltech ·

      In reply to Severity 1 resolution Goals

      Ours are as follows –

      Sev1
      Respond in 15m resolve in <3h
      Sev2
      Respond in 30m resolve in <3h
      Sev3
      Respond in 1h resolve in next business day AM
      Sev31
      Respond in 1h resolve in next business day PM
      Sev4
      Respond in 4h resolve in 48h
      Sev5
      Respond in 4h resolve in 72h

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