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Severity 1 resolution Goals

By james.lickliter ·
I'm gathering information indudtry startdards around response and resolution times for different severity software application problems.

Cuurently, our response and resolution for a SEV1 issue is respond in 1 hour, resolve in 24 hours.

How do we compare with yours?

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by ZalTech In reply to Severity 1 resolution Goa ...

Ours are as follows -

Sev1
Respond in 15m resolve in h
Sev2
Respond in 30m resolve in h
Sev3
Respond in 1h resolve in next business day AM
Sev31
Respond in 1h resolve in next business day PM
Sev4
Respond in 4h resolve in 48h
Sev5
Respond in 4h resolve in 72h

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