Question

Locked

Skype for Business 2016

By pvdeepak23 ·
Tags: Microsoft
I have noticed recently an issue with SFB2016 and Outlook 2016. I had upgraded from Office 2013 to Office 2016 and installed SFB recently on my machine with Windows 7 64 Bit. We noticed that post the upgrade whenever we try to open outlook and SFB, there is an error message which comes up saying "Lync stopped responding" and it will lock down your Outlook OST file and makes you to restart the outlook app everything. Upon checking the Event Viewer, below is what we see when the error comes up...

Faulting application name: UcMapi.exe, version: 16.0.4522.1000, time stamp: 0x58c86310
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23714, time stamp: 0x58bf8a2e
Exception code: 0xc06d007e
Fault offset: 0x000000000001a06d
Faulting process id: 0x191c
Faulting application start time: 0x01d2c835376f86ed
Faulting application path: \Program Files\Microsoft Office\Office16\UcMapi.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: 7a151779-3428-11e7-8d58-185e0f65aecc

OS: Windows 7 64 Bit
SFB - 16.0.4498.1000
Outlook - 16.0.4498.100

Has anyone encountered this? If yes, do we have a solution for this?

Thanks
DeepakV

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