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Slow Internet

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7 replies

by teinfo

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Some users complains the internet is slow. I do not have problem on my desktop. My company uses BSDi 4.2 version for email and internet. Genuity handles our firewall.

Where I should start checking this proble?

Thanks in advance.

7 replies

by Member 20548194

do the user go through a different hub than you? or are they part of a different workgroup? check to make sure that it is not your network that is slowing them down. Then check the firewall to see if there is a liscience limit

by teinfo

Yes. These users go through a different hub at different floor than I am. But all users go throgh a same firewall. No liscience limit.

Thands for your time.

by mshavrov

Another think to check is your firewall. Do this users belongs to one group? Do they have different IP segment against you? If so check rules order in your firewall. You may be in admin group and be in first rule (before all rulles) but they may be at last line and their request passes all "comparations" before forwarding...

Good luck.

by teinfo

Yes, akk users use the same firewall but getting IP from different
DHCP with subnet 1. and 3.

Thanks

by dmccull2000

Most problems like this falls under hardware. Start by mapping out the area of the network that is having problems. Check to see if you are under the 100 m rule if you are using 10baseT. Make sure you are not getting interference from wires incloes with electrical wires or draped over florecent lights. If all you wires check out ok then check your collision domains. See if one area is getting to many collisions, if so break it up with a switch.Make sure you dont have some part bottlenecking somewhere. Check to see if the backbone that you are using for this section is adequate for your peak hours with the amount of machines using that backbone.

Before you do any of this though, find the time of day and what sites they are trying to access. Make sure this is not a peak hour slow down that is internet and not your intranet.

Also go to the site and personally see the lag. I have alot of people here that expect the internet to instant. If they wait 5 seconds then they thing it is slow.

Hope this helps

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