Smartphone keyboard not working

By ask3m ·
I have a Samsung Galaxy Core Prime. It works fine, if slow as all **** sometimes. However, today i had to restart it to try and get it back up to speed (this sometimes works), and the keyboard has stopped functioning so I cannot get into it. I have restarted, I have fully charged it and restarted it again and still nothing. When i click on the bar to put in my password, nothing comes up. I click emergency call and then the error message pops up saying the keyboard has stopped working. I have no idea how this phone actually works or how to diagnose and fix the problem at this point.
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Update or reset

by John Cater In reply to Smartphone keyboard not w ...

update your mobile phone or may be resetting your mobile phone will done the job for you, but it will surely delete the internal memory data which makes it hard to reset your mobile phone

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