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software support!!

By nikhilkadadi ·
when we purchase a software or a company gets a custom software developed according to their needs, most of the time software developing company gives 1 year support free, now, what does this "support" actually mean, like, do they provide upgrades free or fix any bugs that might have occured or anything else, and are they really totally free or are their any hidden costs involved and what are the terms and conditions involved in this overall process?

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Read the contract

by jmgarvin In reply to software support!!
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by toby.terupe In reply to software support!!

This is where you need to read the fine print.You can enter into your own agreement with the company of course dependant on your particular situation,which will come at a cost of course. i.e Your infrastructre maybe at fault and this will obiviously not fall under a normal off the shelve software support agreement.

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