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software will not recognise password

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5 replies

by pkel2000

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To Whom it may concern:

I am trying to access my Yahoo mail account.

When I type in my usual ID and Password, I have been using it for Years, message came back saying, it did not recognise the Password, it was type in proper case, I tried a number of Times, still no joy. Contacted Yahoo, they issued a new Temporary Password, and advised me to change this to one of my own choice, they provided a link to do this, which I did, straight away.

I received an email confirmation from Yahoo, saying my change of Password had been confirmed.

Using this new Password, I still can not log into my email account, it keeps reverting back to enter Password, confirm Password. This is 48 Hours after Password was changed.

Any Ideas Please.

Thank You

pkel2000@hotmail.com

5 replies

by sgt_shultz

well, if you are sure you have the password correct, make sure the username is correct and spelled correctly...

by mlafleur

Could it be something along the lines of caps lock or num lock being on\off?

I know we have problems often with people inadvertantly leaving their numlock on on their IBM Thinkpads...this changes a series of keys around the K into the numpad...sothey are actually typing numbers into their password field...

by pkel2000

Very good sugestion, will bear in mind for future ref if it happens again, Thank you.

Got problem sorted, it was a Yahoo issue

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