Question

  • Creator
    Topic
  • #3979074

    Software won’t Launch, event viewer error 1000, 1026

    by velvetlena94 ·

    The program won’t launch. It briefly shows up in services tab in task manager before killing off a second later. I’ve tried several things and managed to pull up event viewer to see the issue. This is apparently the repeated error that has been causing the process to close before the app can fully open. I’m unsure what it means or how to fix this issue.

    + System

    – Provider

    [ Name] .NET Runtime

    – EventID 1026

    [ Qualifiers] 0

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    – TimeCreated

    [ SystemTime] 2022-06-21T01:20:57.3844093Z

    EventRecordID 13700

    Correlation

    – Execution

    [ ProcessID] 0

    [ ThreadID] 0

    Channel Application

    Computer LenaBoop

    Security

    – EventData

    Application: KC7.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentOutOfRangeException at System.String.Substring(Int32, Int32) at APGCashDrawer.USBQFDNETSUSN.ValidateHIDDevice() at APGCashDrawer.USBQFDNETSUSN.OpenDevice() at APGCashDrawer.USBQFDNETSUSN..ctor() at KC6.MainHub..cctor() Exception Info: System.TypeInitiaLog Name: Application Source: Application Error Date: 6/21/2022 11:47:14 PM

    Event ID: 1000

    Task Category: (100)

    Level: Error Keywords: Classic User: N/A

    Computer:

    Description:

    Faulting application name: KC7.exe, version: 7.10.12.0, time stamp: 0x6101b727

    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1766, time stamp: 0x270baf18

    Exception code: 0xe0434352

    Fault offset: 0x0012c3a2

    Faulting process id: 0x2e60

    Faulting application start time: 0x01d885eac0d1d236

    Faulting application path: C:\KC7\KC7.exe

    Faulting module path: C:\Windows\System32\KERNELBASE.dll

    Report Id: b3fa304b-8066-40b3-9a85-f4280d5650a9

    Faulting package full name: Faulting package-relative application ID: Event Xml: http://schemas.microsoft.com/win/2004/08/events/event”> 1000 0 2 100 0 0x80000000000000 14420 Application LenaBoop KC7.exe 7.10.12.0 6101b727 KERNELBASE.dll 10.0.19041.1766 270baf18 e0434352 0012c3a2

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    • #3979097

      What is it?

      by rproffitt ·

      In reply to Software won’t Launch, event viewer error 1000, 1026

      All that and no mention of the app’s commonly known name. Don’t leave that out.

      But a google about some of the keywords do result in MALWARE reports which may explain why the software is failing. Maybe your antivirus or OS is protecting you.

      Or this is Kennel Connection 7 and it’s not been installed correctly (No SQL). Read https://help.kennelconnection.com/portal/en/kb/articles/installing-or-reinstalling-kc-on-a-workstation

      • #3979114

        Reply To: Software won’t Launch, event viewer error 1000, 1026

        by velvetlena94 ·

        In reply to What is it?

        Kennel Connection is the software. I’ve correctly installed the software. However. I get to the part where I’m supposed to relaunch it to have the SQL server installed and thats where it fails. In the services tab in task manager I’ll see the process pop up for a brief second before it disappears.

        I’ve contacted the company and they attempted their own reinstall remotely then said this “I just did my troubleshooting on your machine. The issue is that something on your computer is killing the KC7 process in task manager before it can fully start. My first recommendation would be to go to Start>Power>Restart and then try the installation again. If that does not work, we can try the installation on another machine if you have one available, or you may need a local PC technician to look at your machine to see what is blocking KC7 from running.”

        I’ve allowed the program through firewall.
        My computer was custom built so there’s no make or model.

        Here’s the specs from Windows
        Processor Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz 4.10 GHz
        Installed RAM 16.0 GB
        System type 64-bit operating system, x64-based processor

        Edition Windows 10 Pro
        Version 21H2
        Installed on ‎3/‎28/‎2021
        OS build 19044.1766
        Experience Windows Feature Experience Pack 120.2212.4180.0

    • #3979099

      Reply To: Software won’t Launch, event viewer error 1000, 1026

      by birdmantd ·

      In reply to Software won’t Launch, event viewer error 1000, 1026

      What type of computer (make/model)? What version of the operating system (Windows or iOS)? What is the program and what is the current version?

      I suggest you speak with the company that sells that program/application or contact the author directly. Not enough information provided.

    • #3979286

      There’s errors to be found.

      by rproffitt ·

      In reply to Software won’t Launch, event viewer error 1000, 1026

      https://support.cavallo.com/article/1902-presave-script-to-open-cash-drawer

      I see that the crash is to the cash drawer system.

      I wonder if that needed a driver.

      -> Now that I’ve mulled it over, Kennel Connection needs to step up and track down what looks like a bug or incomplete install instructions.

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