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Something to Talk About, Comcast

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by pokeman

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Are they joking and who do they think they?re kidding!!

Comcast Digital Voice

The above is the latest advertisement on today?s Comcast homepage and can you believe it?s as low as 39.95 OMG!
Ok, first of all it?s almost twice the price of Vonage at 24.95. And second, if it works half as well as the rest of Comcast?s services, like Comcast On Demand then you will only be able to call out about 20% of the time and the rest of the time it?ll only take you 30 minutes to get a dial tone. I can drive to the movie store and back faster than I can get On Demand to work. I only have to decide on road rage or what I have come to call Comcast rage. I can see it now and it?s almost laughable. Customers getting into their cars to go to grandma?s house because it?s quicker to drive than trying to make a phone call and less frustrating.
I hold my breath every time I push that abhorrent ON Demand button hoping not to see those obnoxious words on a black background ONE MOMENT PLEASE, while the whole time if it works to long I know it?s locked up. And to add to this aggravation a distant voice in the background, while you?re staring at this locked up black screen, this annoying voice telling you how cool On Demand is and all the shows that you have access to at a touch of the button. That is if you don?t throw the remote with the On Demand button into the street.
So Comcast, do use late night freaky geeks that sit at our desktops or laptops until the wee hours of the morning a favor. Either takes off some of those paid programming blood sucker shows that thrive on the less fortunate, maybe down on their luck poor and fix the crap you have now before you spend the money on something new. The money you would probably bank from your losses from On Demand would in all probability pay for the implementation of your Comcast Digital Voice and have some left over to give raises to the Help Desk people (which by the way I salute) that you make listen to the numerous cussing they get on a daily basis for the reason that your ?free Service? don?t work. And believe me there is nothing Comcastic about paying the prices you charge for the service we obtain.

4 replies

by mjd420nova

I've had Comcast basic cable(extended Analog)
and Hi-speed online since it started when it was TCI-Excite-Athome and was quite pleased until
yesterday. No real problems with the TV part, have to get it along with online as they can't
block it and let only internet in, and can't stop
me from using it if I didn't pay for it. Anyway,
the almighty ISP could and should block the
viruses, spam and trojans that are out there but they won't, They could stop the pop-ups too, but I'm sure they are getting good money from the
advertisers to turn a blind eye and pass the real responiblity to the users. That's wrong
and the main reason that Norton, Macafee and the
rest even exist. After battling with SPYAXE
trojan for two days, I"m ready to call SBC and switch to DSL and Yahoo. Alas, they are also
getting the same money from the same advertisers,
So what's the use????

by mjd420nova

I've had Comcast basic cable(extended Analog)
and Hi-speed online since it started when it was TCI-Excite-Athome and was quite pleased until
yesterday. No real problems with the TV part, have to get it along with online as they can't
block it and let only internet in, and can't stop
me from using it if I didn't pay for it. Anyway,
the almighty ISP could and should block the
viruses, spam and trojans that are out there but they won't, They could stop the pop-ups too, but I'm sure they are getting good money from the
advertisers to turn a blind eye and pass the real responiblity to the users. That's wrong
and the main reason that Norton, Macafee and the
rest even exist. After battling with SPYAXE
trojan for two days, I"m ready to call SBC and switch to DSL and Yahoo. Alas, they are also
getting the same money from the same advertisers,
So what's the use????

by bcriswell3400

Sure Vonage is cheaper. Here is the big problem with it though. Vonage is transmited over public internet IP address which means it is very very easy for anyone with a basic understanding of hacking can listen to all your phone calls, very possibly deactivate many of your phone services, or shut it down totally. Comcast has a dedicated system. All comcast phone services, or CDV is on there network. No one can access it other than the people who work there. I happen to know alot about this subject and the only safe way to talk on the phone other than your local phone company is to use comcast phone services. In the very near future Comcast will be rolling out CDV for small business's for a very cheap fee, compared to what they pay now. And they don't have to worry about company secrets being intercpeted over a service that transmits your phone calls through out the entire internet. When comcast does something, they do it right and they have there customers in mind first. And your quote about there free services not working is totally wrong. All you have to do is call in tell them your voice mail hasn't been setup and within 3 minutes all those free services work. So you just do some resurce on the safety of Vonage and then tell me I'm not %100 right. Many of the slams about Comcast CDV on the internet are coming from your local phone companys because there loosing customers as fast as comcast can hook them up. Comcast has also just hired many many new customers service techs that are trained VERY well in one thing CDV and how to troubleshoot and get your service working right in a very short period, ten minutes tops. Remember CDV is preaty new and there are some bugs, but they are being worked out very fast. In Indianapolis we've had one 1hour outage due to a small glitch caused by weather.

by deepsand

In this area, the problems with service interruptions are legion. Add to that the fact that, if you have triple-play, and your service goes out, you still need [b]another phone[/b] in order to report the problem.

A client of mine, whose local cable provider, Adelphia, was acquired by ComCast, and is now in the process of having their service transitioned to ComCast, is going nuts with ComCast's primitive e-mail system.

Said e-mail system is a classic example of function taking a back seat to form. It does'nt even provide for filters, so as to be able to route incoming messages into the desired folder based on header info; as a result, all incoming messages go to the general inbox, and must then be manually sorted and moved. The most annoying problem is that, although the welcome screen displays the number of "New" messages, as soon as you access the inbox, the status of all immediately changes to "Read," so that one must rely on memory as to which were read and which remain unread.

ComCrap; what a fitting appellation.

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