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Spyware is a boon for the computer repair business

By RStiennon ·
Well, they did not have PC's when I went to college. Just mainframes and punch card machines. But my first computer, A Link8 did not have any malware problems. And we re-imaged it every time we booted it from paper tape!

Seriously though. There is a huge industry in computer repair, mostly concentrated at the BestBuy tech bench and Geek Squad. I don't see them re-imaging customer machines. Imagine having some guy come to your house and leave you with a sterilized machine. All of your downloaded apps gone, your settings screwed up. That is a non starter.

Re-imaging is a way for draconian IT departments to enforce their standards. Give up the flexibility and productivity of the desktop to them? I don't think so.

Spend the $29 for a commercial antispyware product. It will save you lots of time.

-Stiennon

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From the IT department

by faradhi In reply to Spyware is a boon for the ...

First you are correct in that the computer repair industry cannot re-image most machines. And therefore, get paid a lot of money trying to root out spyware.

All Windoze users should have Anti-Spyware software.

------- Begin Rant --------
Your comment "Re-imaging is a way for draconian IT departments to enforce their standards. Give up the flexibility and productivity of the desktop to them? I don't think so." is incorrect and ignorant.

First when you have 5000+ machines, having a baseline is not draconian, its intelligent.

Secondly, having a base image doesn't necessarily "Give up flexibility and productivity". In my previous job there was no controls on the desktop when I arrive. I spent days at a time running from one office to another troubleshooting problems with conflicting programs, driver problems, and OS crashes due to uncontrolled desktops. There were users that could not use their computers for over 8 hours because I just could not get to them. (Murphy was an optimist. All calls seemed to come in at the same time.) There were about 150 computers in the org at the time.

After some time doing this I convinced them to allow some controls and re-image the machines. Once complete, I reduced calls from avg 5-6 a day to 5-6 a month. Ultimately, I reduced downtime to the desktop to almost non-existent. All because I used Draconian methods.

Oh when I left, we were up to over 300 computers and still averaged only 5-6 calls a month. Usually 10-15 min calls. Again, I used draconian methods.
------- End Rant --------

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