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Starting Word locks up PC

By hyperpc ·
This laptop (P-III 64Mb RAM, W-98, Office 2000) has worked fine for 2 years. Recently just starting Word would lock the PC. Invoking the CTRL-ALT-DEL produces the blue screen of death, then when pressing a key, a window comes up telling that the system is dangerously low on resources. Try as I might, I can't even close down word, or anything else to start over.

I've reinstalled Word, purged office and reinstalled - still same. HELP!

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Reinstall Win98

by conjh13 In reply to Starting Word locks up PC

Have you tried reinstalling windows? What I might try is booting under DOS, deleting the windows folder, then completely reinstalling windows. Of course, you would want to move any important non-system files you want to save from the windows folder to another folder. In my experience, merely reinstalling windows without wiping the old install first does almost nothing. Of course, if you do wipe and reinstall, you'll also have to re-install all your drivers, which could mean some downloading andfrustrations as well.

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Had this exact same error on two PCs

by ewdean In reply to Starting Word locks up PC

The solution was to either rename or delete normal.dot (Word will create a new one next time it launches). You lose any Word macros or styles you created but weigh that loss against an unusable word-processing app. You would think re-installing Word2000 would write a fresh copy of normal.dot, but it must not (because I tried re-installing before I found out about normal.dot).

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And again

by peter.haslam In reply to Had this exact same error ...

Reading this post and deleting normal.dot has curred my problem also

Many Many thanks.

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