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Strange things in the Inbox.

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by marcustech

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Exchange 5.5 Sp3 was unable to start information store. Ran eseutil and repaired the information store. Now some users' (Outlook 2002) inboxes show unread emails when there arent any unread emails. Some have emails listed that cannot be opened nor deleting. Any suggestions on how to fix would be appreciated.

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by [_rick_>

After you ran ESEUTIL in repair mode, which looks at the physical structure of the database pages (btw may delete some pages), did you run the ISINTEG command to fix any internal Database Table, Row and Column errors.

ISINTEG -pri -fix -verbose -detailed -tests alltests

Run the above at least twice until all errors are gone (some may not surface until the second run through), expect 3-4 hours per GB to complete for the first initial run through.

For more information see the following Technet Article (Q259851):

Ramifications of Running ESEUTIL /P or EDBUTIL /D /R [Q259851]

by marcustech

Rick,
I shall give it a try. At first glance I thought I had already done as you had suggested. I actually had run isinteg but without those parameters and only once. I think that you have the solution.
Thanks very much for your help.
Regards
Mark

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