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Strange Word Printing Problem...

By dthirlway ·
Hi, I have just started a new job as a sole IT Manger (and the only It man). A strange problem on my new bosses machine happened on Friday. He said oh Stuart used to do somthing that made it go away for a while you should be able to do it easy. Hu well not.

Ok hear it goes.

When you open a Word SR1 saved document from double clicking on it then go file print the print property page doesnt come up instead the document nane on the task bar flashes and so does the document name at the top of the document then you right mouse click on the doc name on the task bar and it pops up (as if it was in the back ground). Then it is fine on the doc till it is closed and opned again. Now here is the strange part if I open word up first then open the file then it is fine.

Can any one help.

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by NZ_Justice In reply to Strange Word Printing Pro ...

Maybe you can check what the default printer is. From what you have said it sounds like the deafult printer is the "MS File Image" printer. It's not a printer but if word is installed and no deafult printer is allocated, it will sometimes create it as the deafault printer. It does that becuase of how MS organised their fonts system. Just attach any pinter, It dosen't have to phisicaly exist, and make that the default printer.

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by dthirlway In reply to Strange Word Printing Pro ...

Thanks for your help

It already had a default printer which I refereshed the printer driver for.

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by dthirlway In reply to Strange Word Printing Pro ...

Think I am tracking it down.

When I open a doc by double clicking on a file to open it and not by going into word and opeing it.

Is because when I double click on the doc I go stright to file print which means that the cuser isnt coming up (if that makes sence) but when I open word then go file pritn it does come up in the doc. Because is I open the doc via dc on it and click on the sheet then the cuser is blinking then it works fine but if I just go straight to file print then it doesnt.

Any ideas...
This is a weird one.

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by dthirlway In reply to Strange Word Printing Pro ...

Thanks for your help

it was norotns words macro scanner that was causing the problem turned it off and hay presto it is all fixed.

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by dthirlway In reply to Strange Word Printing Pro ...

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