Support Contract

I would like to obtain a template for Support Services. I am looking for information on securely placing myself (the support provider) in a position to not leave any loopholes.

I am providing guarantee for deployment (all deployed systems are inworking order). Then a support period for free training and reinstallation. Any damages incurred by the customer (after deployment) is not in the guarantee.

Afterwards, any support should be given through a new Support-Contract. This includesany related service required by the customer to be paid by them. This is in addition to the cost of main deployment.