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Support & Maintenace contract fees

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by yohayon

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I have recently become an independant consultant & network support specialist for small to meduim sized businesses. I would like to start offering my clients an opportunity to sign up for a maintenace contract where I would regularly maintain & checkup on the status of their network. The question is how do I decide what the monthy fee is for a client to sign up for my Support & Maintenace Contract? What do I base it on? Do I provide unlimited support?

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by jc2it

See my other answer to you double post first...

"What do I base it on? "

Do your customer a favor and do an audit of their networks first. Do not provide a one size fits all package. Unless you are working with like businesses (Client A & B are competitors) with similar business models and processes (CPA firms, Dentists Offices, Pizza Restaurants) then you will need to customize your quote. An all inclusive maintenance contract would cover to many exceptions.

Take a look at their network OS, services that are running, services offered to thier customers, critical functions, etc... and determine what you can do on a regular basis, and write up a contract for only those items. Anything above that will be extra.

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