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Support Software

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by bear

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I am looking for some sort of support software,to handle customer tech questions, general problems,customer support and to be able to track/monitor progress of the problem,until it is has been resolved
Has any body used or is using software of thissort ???

2 replies

by sheilau

I think it will depend on how big you are, and what price you are willing to pay. We currently use Tivoli, which seems to be fairly good at the features we want, but more costly when we wish to make modifications on the standard application set.

by bear

My company is not that large at present,(500 customers.Hopefully this will be up round the 1-2000 customers by the end of this year
Thanks for the reply i will look into Tivoli
cheers

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