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System Restore -> Invalid product key

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4 replies

by kbc487

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Hi,

After a month of back and forth with SONY tech support over various computer problems, they advised me to do a complete system recovery using the F10 key. Everything appears to be running well now, except for my Microsoft Office. It prompts me for a product key, which I have on the bottom of my computer, but when I type it in it declares it as invalid.
I asked someone about this at work, and they told me I was basically out of luck and Sony should have never instructed me to take this course of action without first checking to see if I had actual recovery disks and now consequently, I will also need to buy a whole new Windows Office package.

My question is,

Is there anyway I can restore my product key with Microsoft, as it is still the same computer? If not, does any fault fall on Sony and how would I go about asking them to fix this problem?

Thank you.

4 replies

by dawgit

By re-registering it. But you might have to do a re-install first. Normal. But, Before you do anything copy ALL you Office documents, (including any templates) to a different place. -d

by tintoman

I admit I don't have much experience with Sony as a brand, but in all my years as a computer techie I have NEVER seen a product key for microsoft office stuck to a computer case.
Are you quite sure the product key you are trying to input isn't the Windows product key? this is NOT the same thing as the office product key!!
It is far more usual for the office product key to be attached to a CD case, or more recently inside an empty DVD case.

by dumphrey

you are correct Sir!
I have to agree, office would have come with a sticker on a manual, cd, or certifricate, not on the computer.

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