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Taking over IT Manager Position

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by russs

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I'll be taking over an IT Manager position in two weeks. The exisiting IT Manager will be leaving the company and will, most likely, be unavailabe from day 1. I will be the entire IT department for this company.

I have three mornings that I am able to meet with the existing IT Manager. I want to make the most of these three mornings and ensure that I get all the information that I need.

I know I need things like:

Administrator logins for all the domains.

Some training on thier unique software.

Details about thier operations (backups etc.) I've already inspected the current network, so I know the technical details.

Vendor Documentation (Who provides what, along with account numbers and contacts.)

Any known network issues or unfinished business.

Any other ideas or information I should be sure to cover? Any general hints or strategies you could relate for taking over an IT Manager postition where the current manager will not be avaialble begining day 1?

Thanks in advance!

3 replies

by alphacentauri

The technical stuff will be a wash if you have the data handy. It's the unspoken soft skills that are harder to transfer from person to person

My take is to try to shadow the IT manager for a week (without being a pest :) ). He most likely has existing relationships with vendors and even internal people that you should know about that extend beyond his providing their name and contact information.

by cactus pete

Send this request to the current manager, and CC his boss. Indicate that his reply would be welcomed before your first meeting, so that your questions at that time will be more focused and less likely to be a waste of everyone's valuable time.

by Member 20255163

Make sure you have access to all network layout diagrams, flowcharts, etc. Company organizational charts are very helpful too.

Get all license, warranty, service plan, hardware inventory lists and a detailed copy of the budget. There should be a project plan with the budget or at least current projects in progress plans. Good Luck!

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