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TCP / IP error when sending email

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6 replies

by craig pond

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I have a email account and use outlook to send and download mail via POP3. I use the Email ISP account to send email but generally use a different ISP to download (free during evenings etc. My OS is WINXP PRo and I have a Zonealarm Pro firewall.

I encounter the following error when sending email via the email ISP dial up " A TCP/IP error occurred while trying to send data to the server
(Account:'pop3.skynow.net',SMTP server:'smtp.skynow.net', Error number:
0X800CCC13)." I am connected to the ISP and it does download email but just fails to send.

I have a bluetooth phone and have loaded in the ISP no. and settings I and am able to connect to the ISP through my phone and send and receive email which is baffling. On another note if I recreate the email ISP dial up it does send email once before reverting back to the error.

One final point I am having issues connecting to certain web pages via any ISP e.g I can connect to the ebay / techrepublic homepage but can't login to my account or carry out searches, for which I am posting another question,

Please help as this is getting very infuriating after having already spent many hours trying to fix.

Regards,

Craig Pond

ps I am not very technical so please keep responses fairly easy to understand.

6 replies

by neo330

The error that you are recieving is a winsock error (Windows Sockets) Winsock is the DLL that is used primarily for your connection to the internet and when you communicate with email via POP3 or IMAP4. The actual error number means:
SOCKET_WRITE_ERROR - Unable to read Winsock reply. What this means is that you are sending a request for the mail to be sent, but the server is replying to the request and your client is not understaning the reply. Try reconfiguring your email client and make sure that you are using the default settings when it is installed. Let me know what happens and we'll try something else if that doesnt work.

by neo330

If you reload the TCP/IP protocol on your machine, it will most probable fix the problem. Try what I indicated first, and then try to reload the protocol stack.

Regards,
NEO

by craig pond

Tried reinstallng my email client and using default settings but to no avail but thanks for trying.

Regards,

Craig

by doshog

I had the same problem and it took me months to resolve. I had to use a differnt computer until I could fix the problem. Look for a file named 'hosts' (should be in the windows or winnt folder). Rename it to hosts.old and try to send email.
If you are up to it, look in this file and put a "#" in the beginning of the line that references your smtp server and rename it back to hosts. (If that sentence caused a cold sweat, ignore it)

by craig pond

You are a star found the file name 'hosts' in the windows folder renamed it and the problem went away. Just out of interest do you know what the file hosts does and how the problem was caused,

Many thanks,

Craig

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