Technicians Per Users

Clarifications

I find that it can vary from 1 tech per 40 users to 1 per 150 users. Peripherals have to be considered as network printers versus work group printers to one or two each user. Basic machines and monitors are quick and easy earnings, but the peripherals will eat up time and are easiest to deal with if you can swap out units. This also gives a chance for some in house training on the most troublesome units in the field. That can help reduce that overall number too. Training can go a long ways to help effect that figure but can only build a foundation, implementation is key.

Unless two or more users have a problem at the same time, then they have to take a number and wait their turn.
In my experience, one tech takes care of most everything. If a workload warrants it or if the technicain is out, then the manager or admin steps down to cover the front line.
YMMV