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Techno GOD

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You know what I mean??

A call comes in about a user or group of losers that are having a problem. Being the nice people we are (and ?ahem? the fact that the moon aligned last night) we decide to travel to the scene of the crime.

So you climb the 120 stairs / traverse the campus / navigate the corridors only to arrive and find everything just starting to work, just as you walk in. That printer they were having trouble with starts to ?wirrrrrrrr? and print, the document has reappeared and all seems OK now.

You are now classed as some kind of Techno GOD with powers to make equipment behave!

Arrrrrrrgh - time to walk back.

37 replies

by jdclyde

It is in my job description. "Stand there so something will start to work."

What? No, the (l)user wasn't doing anything differently or incorrectly. Don't be silly.

by jamesrl

Was the description we used to use in our help desk system.

Unable to Reproduce.

Sometimes this meant we closed cases before there time, but usually this was a user error thing.

James

by nicknielsen

Could Not Duplicate or No Trouble Found. CND was usually reserved for those special occasions when even most of the users knew the actual problem was an id10t.

by old guy

here I just tell the user that the machines are skeered of me and start working. I have been instructed to just stand there--like that's going to happen. :^0

by w2ktechman

just the same sometimes. But my favorite is telling them about the electric gremlins that crawl through the network cable and target certain people (because they like to).

by Member 25348569

A few years ago I did an install of a hierarchical storage management system on a NetWare server, Disk->WORM->Tape for a customer with a lot of files.

The install worked perfectly for months until it stopped. One of my colleagues spent several days trying to get the kit to work and then, finally, I was asked to come off another job and go in.

I got to site very early and there was no-one there but security knew me so they let me in. I spotted immediately that someone had manged get a spelling mistake into a key line of the config file so I corrected it and went off for breakfast. I didn't start the HSM.

When I got back, all of the workers, management and our tech were waiting for me. They didn't know that I'd already been in.

I walked up the cabinet, laid both hand on the server and cried "In the name of the Little Baby Jesus, I say to you 'heal'. I say again, 'HEAL', '[b]HEAL[/b]'" and hit CR and walked out.

Our tech has never forgiven me.

by w2ktechman

I did a similar thing with a single user. She went to lunch after sending an email to me asking for help.
I went to her desk, and she was not there, but she left the computer open for me.
I fixed the problem, locked the system and walked away. She got back to her desk and thought that she locked it and I couldnt get in (I left a note for her to call me).
I went by again and loudly hailed "You Are Healed" and slapped the monitor lightly.
when it all worked, she was really impressed, along with all of her neighbors

by maevinn

And here I thought I was something special!

My previous boss used to ask me to come into his office, just to stand there until he finished running some update 'to be sure it worked'.

My definition of computer genius: Anyone who knows more than you do about computers. This means that from the perspective of a LOT of users, it ain't hard to reach divinity.

by jdclyde

to find out that your not special at all? :0

I would think that would be down right depressing! :D

B-)

by maevinn

Nope--knowing that others are just as 'touched' as I am is reassuring. Same as finding out you're not the only loony in the bin! :D

by tink!

Should be no problem with as many times as we've all had to simply walk near a machine to make it work.

I always found it quite amusing when that happened. Many a time I have been told just to stand there and wait til the operation is over.

Perhaps as techs we have a certain aura that machines recognize, just as certain machines will not work a lick for specific people. [i]I know printers that would never work for one lady, and copiers for another.[/i]

"Techno God" Hmm. I could get used to that. :D

by ben "iron" damper

It's the same thing with auto mechanics! My father has been one for over 30 years so when my truck acts up I just need him present and the truck is healed! He then in return has me do the same when his PC acts up.

by mjwx

All we need is people to [b]believe[/b].

then of course we need to write a bible of sorts. "and the penguin did then say unto the people, thou shalt not fear not virus nor spyware for I am with you."

Finally we need a set of commandments, most of which will start with "thou shalt not click".

by tig2

have any OS before Unix.

Thou shalt not perpetrate bloatware on the masses.

Thou shalt practice saintly patience with thy users.

Thou shalt comment your code in complex applications.

Thou shalt not lie to thy Project Manager.

I am certain there are others but I just got back from six miles in 95 degrees and 80% humidity. My thought processes are toast.

by tig2

I have family that call me (1800 miles away) to fix their computer/printer/file- whatever. My partner's Mom thinks I'm great because I installed a firewall and cleaned up her registry- maybe 20 minutes of work.

I have no problem with standing behind someone who is struggling with a computer problem. If it works, it works!

by onbliss

Care to elaborate on why you displayed such an attitude? Or were you just being humorous?

by tink!

humourous with a slight touch of aggravation. We all know there are users out there that could very easily fall into such a category if our professionalism allowed it.

by mjd420nova

All it takes is the laying on of the hands and all is well. You're not in that boat alone. I have been accused of using "PIXIE DUST" and magic potions. Even auto mechanics face the same thing, the noises stop and leaks dry up upon their appearance.

by maevinn

It's glittery and purple. Comes in a tiny little vial with a cork stopper and some iron work pixies dancing around it.

by wallowamichael

I get that all the time.

"My e-mail's not working!!!" - Walk in, have them start the program, and BAM!, 116 messages start pouring in.

I tell them that I wear a special magnet, and when the computer detects the magnet it starts working, so I won't use the magnet on it's hard drive... ;)

When I was a repair tech (MANY years ago) I used to carry a hammer in the top of my tool bag. (It was the only place it fit well). When I finally got around to digging out tools, there the users would be while the first thing I pulled out was a hammer. I always told the folks that when I get frustrated I would tell the computer that THIS was the next tool I would be using, while menacingly shaking the hammer in its direction. Fixed a few problems using that method, as well.

Now I heal VPN connections by walking into the telco closet.

by jamesrl

One of the techs I worked with in the 80s had a set of rattles in his case. Whenever he got stuck and needed time to think, he would pull them out, rattle them over the PC and do a little chant (part native). Then he would reboot the system, and often it would work.

James

by nicknielsen

The IT equivalent of (benedictive chant) "Myy Father-can-beat-your-Father-at-dominoooess" :p

Edit: yep

by deadly ernest

it may be relevant if its the losing father that is buying everyone pizza tonight - that way there could be more left overs for us.

edited to fix my fumble fingered typing in the title

by jack-m

When I walk back from one of those incidents it's often at 2x or 3x pay or a 4 hour minimum callout. MMmmmmmm.

by zlitocook

Them that they must have done it right before I got there. Becuse if I seem to fix every thing by being there the next bad thing may not work after I get there. So I look like the bad guy so when the next thing happens show the user what is going on and how to fix it.

by nicknielsen

It usually happens with your car. You have an irritating noise that disappears when you take the car to the shop. The minute you are out of earshot of the mechanic, the noise returns. With IT equipment, the effect lasts a little longer.

Usually about a day.

by nicknielsen

Thou shalt not touch the network equipment.

Thou shalt not click on every link in an email.

Thou shalt not install file-sharing software on thy company PC.

Thou shalt not attempt to get through the firewall to www.bigb00bies.com. We know who you are...

Thou shalt not jimmy the server room door to plug the network printer into the server UPS.

Thou shalt not use thy mouse as a projectile.

Thou shalt not use "password" or "default" as thy password.

Thou shalt not call the help desk because the printer is out of paper.

Thou shalt not print the same document 32 times, hoping that one of them will actually come out of the printer. You have a printing problem (probably out of paper).

etc., etc., ad nauseum...

by deadly ernest

be Star Wars nuts - thus we should be really into being Jedi Knights, now the skills of a Jedi Knight go well with being able to fix things without touching them.

So all we really need to do is set out the baseline doctrine of what constitutes a Jedi Knight as of this time, we all know it's going to change by the time we get to the days of the Empire, but we can work out its starting rules.

by funktional

When i was working for a consulting firm, we actually had a bill code with the abbreviation DBC. I forget now what it *actually* stood for (some type of service fee), but our internal definition was "Dumb B!+ch Charge." We would tack it onto an invoice if the client had been really problematic or irritating or just kept calling us out.

by tomapot

I tell everyone that I give off an Aura or Computer Health. Sometimes I can even do it over the phone.

by w2ktechman

makes the gremlins tremble and leave. Since they are e-gremlins, they are in the phones too.

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