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technophobie

By marciliosantos ·
What can I do when my client presents evident sinptoms of technophobie?

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technophobie

by md_hashim In reply to technophobie

Use diversion techniques and deal down the topic gently...

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by Shanghai Sam In reply to technophobie

I think so you are right. Microsoft use to put games in the office suite. Many CEO forbiden games in the work but it is posible they are wrong. "diversion techniques" mabe are more pedagogique that the formal courses and more effective than other techniques.
Thank you very much. Marcilio.

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technophobie

by jb007 In reply to technophobie

When i began 10 years ago on helpdesk the only way i could accurately convey a concept was to apply an analogy in terminology that the end user understood.

This requires two knowledgesets:

1) knowledge of computers (most important)
2) knowledge of what the end user does (nearly as important)

fortunately you don't have to know number two as well as number one but if you can put number 1's issues in the terminology of number two! you describe a concept that is easily understood in computerspeak to someone that might possibly be a ceo with a mechanics background.

A simple analogy to demonstrate.

every 30 days the password changes on the domain account. User wants to know why?

My possible explanation (my boss is say an ex-mechanic).. "..well Jeff this is just like changing the keys on a car once a month you know that even if someone has the old keys they still can't break into your car because you've changed them!. This makes for a very secure machine which makes your data more secure and less likely to get stolen ..like that car."

hope this helps,

jb

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technophobie

by Shanghai Sam In reply to technophobie

Thank you very much. Jesuz Christ
was the greater master in analogies.
A simple analogy to demonstrate many things, you are fully correct.
Bye. Marcilio.

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technophobie

by Albert Franco II In reply to technophobie

You might try to get your client to assign one of the more technologically literate employees as "Project Leader".

Do this as way to free them of the "burden" of spending so much of their valuable time on this project and not having enough time for their other responsabilities. Depending on how you do it they might bite.

If so you have just added a layer of bureaucracy to the project but with proper management this can be offset by the reduced resistance to discuss the technological issues and solutions.

You will still need to sell the plan to the client but now you will have an insider as an ally. And often once you get then to see the whole solution they stop worrying about the technological details.

Another thought is to decide if the client is worth it. Perhaps the resistance is such that success is seriously threatened. If you can't see success then move on to the next customer because failure is the best way to squash future sales! But, even this you must do diplomatically! Try refering them to other agencies, etc.

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technophobie

by Shanghai Sam In reply to technophobie

The answer is good and I thing
helped me very much. Thanks. Marcilio.

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technophobie

by pjpatiky In reply to technophobie

Marc - It is very possible your Technophobie client is tryng to argue their point rather than resolve it. And, or, they are also trying to dazzle you with their knowledge while at the same time trying to bog you down with a no-answer. Both symptoms a personality or behavorial reaction.
I suggest you employ as jb007 suggests and use a lot of colloquialism, informal language, to reply to your Techy Client. This will take some work as the Techy Client will keep coming back to you with tech questions. Do NOT try to beat the client. That disgruntles clients. Continue helping the client (and receiving fees) by taking the time to present analogies with your replies.
The suggestion to place an ally within the clients domain would point out to your Techy Client that they do not qualify to communicate with you. Bad move. This is suggesting that the client rearrange someone's job description.
Worse would be to cross swords with the Tech Client and do a war of Tech Words to see who out-techs the other. Client do not like this. And clients bring in fees. Make the client happy by cuddling their problem and replying in a manner that resolves their issue. You may have to answer the same question several different ways using analogies and colloquialisms, but you'll get the job done and collect your fee.
Most used phrase in business: No cient, no fee.

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technophobie

by Shanghai Sam In reply to technophobie

Using analogies and colloquialisms,
informal language, to talk to Techy Client is a good idea. Thank you very much for your contribution. Bye. Marcilio.

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technophobie

by marciliosantos In reply to technophobie

This question was closed by the author

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