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"this application must be installed to run"

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by laurence 1 view

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Hi all, hoping someone can help...on a client computer (Win XP Pro SP2, MS Office 2000 Pro) i am getting an error:

"this application must be installed to run. please run setup from the location where you originally installed the application."

I have tried a few times repairing office, reinstalling office from CD, removing completely and deleting "microsoft office" folder from Program Files. Can't think of anything else, articles on MS website don't work or don't apply. Any ideas would be greatly appreciated!

PS i'm currently checking for spyware/malware etc in case that might be causing a problem

5 replies

by oh smeg

You are receiving this message when you try to open something in the Office Suite and Using the Add/Remove Programs and reinstalling Office doesn't work to fix the problem.

If that is correct you need to look for Infections on the system first and preferably in [b]Safe Mode.[/b] You'll also need to examine the Registry for any problems that may be sitting there and after you remove Office 2000 clean any reference to Office from the registry as well as the HDD in general before reinstalling it.

If you have a M$ Branded Install Disc as apposed to a System Makers Recovery Disc you can also try a In Place Install by following Method 2 here

http://support.microsoft.com/kb/315341

Col

by laurence

Hi, thanks for both of your replies...it is Office 2000 Professional i am trying to reinstall. I have now tried things like the eraser2k.exe utility but that doesnt like to work under Windows XP, ive also tried installing the msicuu2.exe, the Windows Installer Cleanup Utility, but this had errors installing (which does lead me to believe i may need to do a repair of Windows.

There are so many things in the registry that may or may not be related to MS Office that i would be reluctant to delete them. The client had said that the programs were working when logged in as a guest user. they aren't now, but i was going to try uninstalling while logged on as a different administrator account

by thumbsup2

... tried to open/create a document which required an add-in or option to be installed. When that happens, the system will require the CD to install the add-in/option, but the Guest account more than likely won't have the privileges to actually install it. This creates an installation that is 'in between', meaning it's not installed and it's not uninstalled and Office 2000 was famous for getting itself into that position.

From THE Administrator account (not just an account with admin privileges) uninstall the program, run CCleaner on the system (multiple times till it reports nothing left in the registry to clean), login under each and every account (including the Guest account) and run CCleaner (again multiple times), THEN log back in under THE Administrator account and do a FULL (complete) install of Office 2000 and apply all patches from MS Update (requires several visits and reboots) before attempting to run any of the programs in the suite. Once that is all done, try logging in as Guest (or the user which discovered the problem) and opening/creating the document which created the mess.

(edited to add link)

http://www.ccleaner.com

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