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This is driving me crazy

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Rcently installed a new Exchange 2000 server.
Some people use pop email - when they use netfolders it doesn't work. No synchronizing and setting up there is no accept/ decline button. (It's not because they don't have the add in, they do)
Can anyone help - this must be a common problem but I can't find any answers anywhere.
Please help.
Thanks in advance.
Joe

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