TPG lockout - ongoing problems

I activated my subscription 28 June 2002 (that's when the money left my account). I was able to access TPG at that time, and then a day or two later. But 3 times since then have been asked to reactivate. I e-mail Support, but it takes 4 or 5 days toget an answer, and still does not allow me access even then. Anybody know what I need to do to get this working?