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TrackFree Help Desk software Help

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by deeda

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Hello I need some help. I have just installed the TrackFree Help Desk software. We have it installed on 2 computers (mine & another one) and when ever I try to log into it when he has his open mine gives me an error number 2147467259 and the description [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query. At the begining I did not have Access on my computer. I installed that and I still get that error. I can get into the program if my co worker doesnt have his open. BUT then when i try to save something I get teh same error. I also get an error number 5 Description Invalid procedure call or arguement, when i go into the Alarms. can some one please help me with this!
Thank you!

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by funinalaska

Here is a good example for did you read the "terms of use" before loading software? Some applications are very strict on using it on only one computer. The access driver issue usually means you need to update the drive. Every new software has to be updated by going to the web site and downloading, also see if there are any conflict issues. There might me conflict issues with your operating system and this application also so going to the operating system web site would help also.
If this is asharware program, or a free trial the software doesn't allow certain fuctions, like saving your work.
If this application is used with the Internet then both of you cannot be on at the same time. Your computer broadcast a certain identifier numberto the software manufacture, somewhat like a signature. If two people are using it at the same time, one is rejected out of hand.
Sounds like this application has some specific control issues when two people use it.
Go to the web and check the sites out I suggested. Please remember as we mindlessly check I agree to the terms you might want to start reading them. One of my software terms contract was the company had permission to access my hard drive anytime within a year of purchase. Now that's something to think about.
Hope this helps.
Kim

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