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TR's Hot Topic: Trials and tribulations of tech support

By Jay Garmon Contributor ·
TECHREPUBLIC COMMUNITY NETNOTE NEWSLETTER for December 6, 2005

TR'S HOT TOPIC: TRIALS AND TRIBULATIONS OF TECH SUPPORT

Last week in the TR forums was all about learning things the hard way,
especially as applies to tech support. TR staffer BETH.BLAKELY learned
in no uncertain terms that Dell product quality and support sucks, at
least as far as the TR community is concerned. Meanwhile, member
GEEKCHIC learned that user ignorance trumps skilled tech support every
time, but at least this time around the results were harmless and
hilarious. And finally, he IT moral of the week: Never buy a used hard
drive off eBay.

Got a comment, question, complaint, or kudos for the TechRepublic
community team? Post it in this discussion.

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http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e129

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http://techrepublic.com.com/5260-1-0.html?query=community%20netnote

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LAST WEEK'S MOST ACTIVE TECHNICAL Q&A QUESTIONS

1. WINDOWS XP HOME CPU USAGE 100%
http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=185274&start=0

2. HELP!!! (PASSWORD PROTECTED HARD DRIVE)
http://techrepublic.com.com/5208-11184-0.html?forumID=39&threadID=185519&start=0

3. 4 PCs ALL XP CANNOT ALL SEE EACH OTHER?
http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=185153&start=0

4. DNS SERVER PROBLEMS
http://techrepublic.com.com/5208-11190-0.html?forumID=40&threadID=185260&start=0

5. # OF USERS' ACCESS NETWORK RESOURCE
http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=185283&start=0

6. HELP WITH "FULL" USB DRIVE...
http://techrepublic.com.com/5208-6336-0.html?forumID=75&threadID=185220&start=0

7. INTRANET ACCESS THROUGH NET
http://techrepublic.com.com/5208-11190-0.html?forumID=40&threadID=185341&start=0

8. NETWORK PRINTING ISSUE
http://techrepublic.com.com/5208-11184-0.html?forumID=49&threadID=185294&start=0

9. LOST WINDOWS XP SYSTEM SOUNDS
http://techrepublic.com.com/5208-11184-0.html?forumID=49&threadID=185548&start=0

10. RUN A PROGRAM ONCE PER NEW USER LOGON
http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=185284&start=0

Find more open Technical Q&A questions with our All Open Questions
filter.
http://techrepublic.com.com/5204-6239-0.html?forumID=34&all=1&start=0

----------------------------------------

LAST WEEK'S MOST ACTIVE DISCUSSIONS

1. ALIENWARE VS. DELL: WHAT LAPTOP SHALL I ASK SANTA TO BRING?
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=185281&start=0

2. FILE-SHARING CRACKDOWN RAGES WORLDWIDE
http://techrepublic.com.com/5208-11189-0.html?forumID=3&threadID=185050&start=0

3. WHEN NIGHTMARES COME TRUE.....
http://techrepublic.com.com/5208-11183-0.html?forumID=9&threadID=185202&start=0

4. JUSTIFICATION FOR RECEIVING A LAPTOP INSTEAD OF A DESKTOP
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=183911&start=0

5. MAPPING DRIVE LETTERS TO LOCAL FOLDERS IN WINDOWS XP
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=185413&start=0

6. GUARD AGAINST SONY'S SURREPTITIOUS ROOTKIT
http://techrepublic.com.com/5208-11193-0.html?forumID=4&threadID=185493&start=0

7. WHO HAS THE RIGHT TO CONTROL YOUR PC?
http://techrepublic.com.com/5208-11193-0.html?forumID=4&threadID=184942&start=0

8. GEEK TRIVIA: THE COLD HARD TRUTH
http://techrepublic.com.com/5208-11181-0.html?forumID=6&threadID=185298&start=0

9. WHY WINDOWS NEEDS TO GO BACK TO THE BASICS
http://techrepublic.com.com/5208-11193-0.html?forumID=4&threadID=185077&start=0

10. NO VISTA BETA 2 THIS YEAR
http://techrepublic.com.com/5208-11195-0.html?forumID=87&threadID=185339&start=0

----------------------------------------

"TOO HOT FOR TR"

The following discussions were sufficiently non-technical or
controversial to be suppressed from TechRepublic's Hot and New
Discussions lists.

1. SCIENCE VS. REPUBLICAN IGNORANCE?
http://techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=185288&start=0

2. DEATH
http://techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=185145&start=0

3. FRIDAY YUK
http://techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=185514&start=0

4. IS INTERGALACTIC WAR INEVITABLE?
http://techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=185118&start=0

5. THE MIND OF THE FUTURE: HALF-MAN, HALF-MACHINE
http://techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=185417&start=0

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