General discussion


Un- employment letter

By info ·
The following ad appeared in a local rag:
"YouSendIt is the leader in digital file movement. We are looking for dynamic individuals to help us build ?The FedEx of Digital?. We?ve got the funding, the platform, the cool offices in Palo Alto, and a wealth of ambition, but we need great folks to start building a great business.

YouSendIt?s web-based services have grown to accommodate millions of users every month and we need a sharp customer support team leader to help us best process customer requests, troubleshoot and resolve user issues, and feed back valuable information to the product team.

- Manage customer service by launching, maintaining and deploying support systems;
- Lead and manage a Helpdesk team, associates will be located primarily in India;
- Ensure that associates have the resources necessary to support their respective areas of responsibilities;
- Identify staffing requirements and maintain adequate staffing levels;
- Facilitate training, provide coaching and counseling as required; promote teamwork;
- Identify development needs for support services;
- Handle escalated problems common to hosting / ISP services;
- Ensure best practices within team and department and implement solutions to improve. "

- Experience setting up and maintaining customer service software, processes and tools for a web hosting company or ISP;
- Two+ years of corporate customer service management (email and phone) for an online service provider;
- Basic understanding of all software and hardware;
- Strong people-management and communication skills;
- Leadership, time management, strong critical thinking and logic skills;
- Strong problem-solving skills;
- Identify process problems and recommend/implement solutions to improve.
- A bachelors degree is required;
We offer a diverse working environment, competitive salaries, and comprehensive benefits.

This is my un-cover letter to my un-resume:

With all due respect I will not participate training people to take funds out of this economy. If you want to do business here you should employ here. If you are going to mention in sourcing, most companies from India and China bring their own employees and management here. Just see how many employees and management of those in sourcing companies are local.

Any Comments?

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Someone will take the job

by DMambo In reply to Un- employment letter

They'll find someone to take the job who will look at it from the perspective of "thriving in the New Economy". I admire your resolve, but unfortunately not everyone has as much backbone as you. Personally, I have a family to feed, clothe and, in about another 6 years, educate. If I needed work, I'm ashamed to say, I'd be willing to prostitute myself in a job like this.

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I feel you

by info In reply to Someone will take the job

I have a family also, but how long do you think the job will last? You set it up and then they move your job to India also...

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The Art Of War

by amcol In reply to I feel you

I'm not usually one to quote song lyrics, but there's a tune by Billy Joel which is actually about Vietnam but I think is appropriate here. This is the chorus of "Angry Young Man":

"I believe I'm past the age
Of consciousness and righteous rage
I've found that just surviving is a noble fight.
I once believed in causes too
I had my pointless point of view
But life went on no matter who was wrong or right."

OK, so maybe I'm a little older than you are but this perspective resonates with me more than yours.

I think you should send your letter. It's socially redeeming, it gives you the moral high ground, and it'll make you feel a whole lot better. Consequences be damned.

Let us know how it turns out, will you?

Oh, and case you were wondering about the title of my post. In his classic book Sun Tzu advises never engaging in a battle you don't know in advance you can win. Think about it.

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They're like Sea-Code

by Dr Dij In reply to Someone will take the job

they'll probably never amount to anything. by the time it gets going, wages in India will have increased to point it is not worth hiring someone who you have trouble understanding with an 8 hour time difference, and not understanding english spelling very well or local biz.

They'll also be very busy doing web pages for Indian companies, that is if they ever get rid of excessive red-tape and regulation to allow more entrepreneurs.

I found a major camcorder repair site with spelled 'camcoder' on 1st page, had been done in India and the company had not noticed it.

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