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Unable to access Help files

By stuart.douglas ·
While using the office assistant in Word, Excel etc it allows you to type in the question even comes up with suggestions for the solution but when you try and access the answer nothing happens. The user is logged onto the machine as a general user. If I log on as administrator and proceed to do the same procedure above I’m able to complete the task. First initial thought was some kind of policy on the machine but I’ve checked this and everything seems ok. Please can anybody help?

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Unable to access Help files

by itnetman In reply to Unable to access Help fil ...

I assume you are using NT. Have you tried to log onto this PC as another User? Does it work? If it does it could be a corrupt account. Therefore try to rename/delete the profile in WINNT\Prifiles. When the user logs on again a new profile will be created. If this does not work you could look at the permissions on the PC. Hope this helps.

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Unable to access Help files

by stuart.douglas In reply to Unable to access Help fil ...

Worked brilliantly thanks to itnetman

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Unable to access Help files

by stuart.douglas In reply to Unable to access Help fil ...

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