Unable to "Create Adobe PDF" from command

By biz_kid1 ·
I have a client who is having issues trying to convert a Word document into a PDF (gets error: "Unable to open the document: {path to file here} Please check to see if you have read permission for the above file.}. She can do so from within Word itself (File > Print > Adobe PDF), but cannot do so with the "Create Adobe PDF" command when you right-click on the Word document itself (before opening the document, in its folder). I tried uninstalling Adobe Acrobat 8 Standard and reinstalling and verified that she has all the proper permissions to do this, but still she gets errors with this method. What else can it possibly be?

She is running the following: Windows XP SP2, Adobe Acrobat 8.1 Standard, Microsoft Word 2003

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Have all patches been applied....

by ThumbsUp2 In reply to Unable to "Create Adobe P ...

... to both Office 2003 and Adobe? It sounds as if the Adobe right click shell for Office isn't working. If I'm not mistaken, I beleive there was a patch issued for one or the other to correct the problem. Can she right click any other type of document and create a PDF from that? Try a JPG or something easy.

Also check to see if the Word document is password protected. Adobe won't be able to read one that is.

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Have you cleared the temp folder?

by jdclyde In reply to Unable to "Create Adobe P ...

I have seen a lot of funny things like this clear up after emptying the temp folder and doing a reboot.

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Installation order problem

by nepenthe0 In reply to Unable to "Create Adobe P ...

I have encountered this problem with MS Word 2000 and Acrobat Pro v. 6, which was resolved by doing a Word repair installation.

Have your client click:

Control Panel > Add/Remove Programs > Microsoft Word > Change > Repair

If that doesn't resolve the glitch, uninstall and reinstall Acrobat.

Rick/Portland, OR

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Possible additional solutions

by biz_kid1 In reply to Unable to "Create Adobe P ...

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