General discussion

Locked

Unable to download Office updates

By vickyde ·
I am using Window XP and office 2000 Pro. I downloaded the security patches from Microsoft office update site. After security patches were downloaded but before they could be fully installed computer got hung and I had to reboot the computer. Now whenever I try to rescan my computer to download the security patches, it stops scanning after 40% scan and goes to http://office.microsoft.com/home/office.aspx?assetid=FX010404541033.

The said site states following

The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable.

First reason is not applicable since I am able to download updates for windows.

Second reason is also not applicable since I have tried and retired more than 10 times and everytime scan stop after 40%. Possibility that there is some problem at site for such a long period is unlikely

Most likely it is third reason as update was not completed before computer was rebooted. Pl advise solution. I have checked my PC and there is no virurs on my PC.

This conversation is currently closed to new comments.

0 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Back to Community Forum
0 total posts (Page 1 of 1)  

Related Discussions

Related Forums