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Unable to open default mail folders

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by choy.waigiat

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When I launched Outlook 97. An error says "Unable to open your default mail folders. You do not have permission to log on".

I have check all settings in Exchange server and on the client computer but found no errors.

I'm trying to open the mail account for a new staff who just joined our company and the above mention error appears, but I can open my own mail account in her computer.

Anyone can help?

thanks and regards,

3 replies

by ann777

You can open your e-mail on her computer? Did she log in to Windows, or did you? Sounds as if her profile isn't working correctly on this computer. Try her e-mail on another computer; if all works, then her profile on the local computer is corrupted.

What OS is this system?

If WinXP or Win2000, then I recommend that you delete her profile on the local system, reboot and recreate it. Then see if you can login to Windows using her login/password and configure Outlook to attach to her computer.

If Win9x, then look for a *.pwl file that may have her login ID, but the wrong password in it. If Outlook is set to "Authenticate with Network settings..." then the profile is confused.

You could also try having Outlook prompt for a user and password manually. If this works then it's definitely her profile.

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