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unable to open MSOutlook

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7 replies

by ferret1

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I am runing windows 98SE and have installed Office Pro on the system.My systen crashed 2 days ago and I installed the office system back in but everytime I attempt to open it up to retreave my mail it says the following:
OUTLOOK caused an invalid page fault in
module KERNEL32.DLL at 017f:bff8585c.
Registers:
EAX=00000086 CS=017f EIP=bff8585c EFLGS=00010216
EBX=01982000 SS=0187 ESP=0056f0ec EBP=0056f114
ECX=01982000 DS=0187 ESI=00000002 FS=65ff
EDX=00003000 ES=0187 EDI=81dbb44c GS=0000
Bytes at CS:EIP:
83 3b 00 0f 85 e6 fe ff ff b8 01 00 00 00 5f 5e
Stack dump:
81dbb44c 81dbb60c 00002fff 01980000 00000086 00000086 81dbe078 81dbb544 81dbe07c 00000001 0056f148 bff85a99 81de00b2 81de00b2 00002537 000002fb
Could anybody help me with this problem.

7 replies

by nitse

Try to open in Outlook in safe mode
Start ,Run
Outlook.exe /safe

Close outlook and open again.

by coloradoguy

There are a many things that can cause this. without knowing too much about your system... I would try the following:

1. Try reinstalling Office

2. Make sure you have installed all the MS Updates, there are some for Office in addition to Windows.

3. In the line 'KERNEL32.DLL at xxxxx' ; if every time it crashes the xxxxx number is the same, it's possible that you have some RAM that has failed. This may also have been the cause of the crash.

Good Luck

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