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  • May 11, 2003 at 8:28 pm #2306526

    unable to open MSOutlook

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    by ferret1 · about 19 years, 10 months ago

    I am runing windows 98SE and have installed Office Pro on the system.My systen crashed 2 days ago and I installed the office system back in but everytime I attempt to open it up to retreave my mail it says the following:
    OUTLOOK caused an invalid page fault in
    module KERNEL32.DLL at 017f:bff8585c.
    Registers:
    EAX=00000086 CS=017f EIP=bff8585c EFLGS=00010216
    EBX=01982000 SS=0187 ESP=0056f0ec EBP=0056f114
    ECX=01982000 DS=0187 ESI=00000002 FS=65ff
    EDX=00003000 ES=0187 EDI=81dbb44c GS=0000
    Bytes at CS:EIP:
    83 3b 00 0f 85 e6 fe ff ff b8 01 00 00 00 5f 5e
    Stack dump:
    81dbb44c 81dbb60c 00002fff 01980000 00000086 00000086 81dbe078 81dbb544 81dbe07c 00000001 0056f148 bff85a99 81de00b2 81de00b2 00002537 000002fb
    Could anybody help me with this problem.

    Topic is locked This conversation is currently closed to new comments.
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    • May 12, 2003 at 10:22 am #3356857

      unable to open MSOutlook

      by nitse · about 19 years, 10 months ago

      In reply to unable to open MSOutlook

      Try to open in Outlook in safe mode
      Start ,Run
      Outlook.exe /safe

      Close outlook and open again.

    • May 12, 2003 at 12:57 pm #3356820

      unable to open MSOutlook

      by ferret1 · about 19 years, 10 months ago

      In reply to unable to open MSOutlook

      Point value changed by question poster.

    • May 12, 2003 at 12:58 pm #3356819

      unable to open MSOutlook

      by ferret1 · about 19 years, 10 months ago

      In reply to unable to open MSOutlook

      Point value changed by question poster.

    • May 13, 2003 at 11:56 pm #3358586

      unable to open MSOutlook

      by coloradoguy · about 19 years, 10 months ago

      In reply to unable to open MSOutlook

      There are a many things that can cause this. without knowing too much about your system… I would try the following:

      1. Try reinstalling Office

      2. Make sure you have installed all the MS Updates, there are some for Office in addition to Windows.

      3. In the line ‘KERNEL32.DLL at xxxxx’ ; if every time it crashes the xxxxx number is the same, it’s possible that you have some RAM that has failed. This may also have been the cause of the crash.

      Good Luck

      • May 14, 2003 at 7:20 pm #3531402

        unable to open MSOutlook

        by ferret1 · about 19 years, 10 months ago

        In reply to unable to open MSOutlook

        Thank you very much ColoradoGuy this has helped me to no ends.

    • May 14, 2003 at 7:20 pm #3531401

      unable to open MSOutlook

      by ferret1 · about 19 years, 10 months ago

      In reply to unable to open MSOutlook

      This question was closed by the author

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