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Unable to open normal.dot

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3 replies

by jhazard112 1 view

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This one should be interesting. I have an issue where everytime I open word it either crashes or gives me "Unable to open Normal.dot." Office 2003 is so much fun. So go through the typical troubleshooting steps. D and R, deleting Normal.dot file, the file recreates but I get the same issue everytime. So now I'm thinking MS is just creating a bad template. If anyone has any suggestions let me know.

3 replies

by ---tk---

someone else's pc (that works fine), copy their normal.dot file, and replace yours.

by seanferd

They tend to cause problems.

If TK's solution doesn't work, and you use add-ons, uninstall add-ons and the office add-on engine. If you need to do so, reinstall the add-on engine, then the add-ons, one at a time. When you find the one that breaks the template, don't use it.

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