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unable to open saved word files

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by gemini3rdeye

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Good day,

I have a friend that has the strangest problem. When using Word 2003 on windows xp with no service pack, she is unable to open the save documents. When you open a new document and try to save. you are asked to save the changes made to the normal.dot and then you can save your document. I tried to run a repair on office and also reinstalled office in the same folder and in another folder. Thank you in advance for your help.

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by tig2

Install Open Office for Windows- available from openoffice.org- and see if you can open the saved files with it. If you can, you at least have a work-around.

You may be running into a compatibility issue. Some older docs can't be opened with Office 2003.

Good luck!

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